Sephora finds promise in focus on mobile commerce
Mobile commerce has been a very strong boon to the retail industry. Beauty products specialist Sephora has seen major gains through its focus on mobile commerce and consumers with mobile devices. Sephroa director of mobile and digital store marketing Johnna Marcus notes that the company saw a significant increase in mobile orders over the past year, as well as an increase in mobile traffic. The company is expected to see similar results in 2013 as it continues its focus on mobile commerce.
Company sees 167% spike in mobile orders
According to Marcus, Sephora saw a 167% increase in mobile orders in 2012 and a 75% increase in online traffic from mobile devices. The company attributes these results to its ongoing campaign to engage consumers through a variety of mobile initiatives and services tailored for mobile commerce. One of the measures Sephora has taken to engage mobile consumers comes in the form of an application, which provides users with an array of “personal assistant” features that could be useful in shopping.
Retail mobile commerce expected to account for $37 billion in 2013
A recent report from eMarketer, a leading market research organization, predicts that consumers will purchase more than $37.44 billion in retail goods this year. All of these purchases will be done from either a smart phone or tablet, thanks to the growing variety of mobile commerce services being made available to consumers. Sephora expects to see a significant number of its sales come from the mobile space.
Sephora not alone in focus on mobile commerce
Sephora is not the only retail company that has high hopes hinging on mobile commerce. Indeed, mobile commerce seems to be all the rage within the retail industry, with many companies working on ways to directly engage mobile consumers and encourage mobile shopping and spending. Much of the interest surrounding mobile commerce in the retail industry may come from the strong results retailers saw during the 2012 holiday shopping season, when many of their most ambitious mobile commerce initiatives paid off.
BWild |
November 13, 2012
Deloitte, a professional services and consulting firm, has released the results a new survey concerning mobile commerce and the 2012 holiday season. Mobile commerce has been growing in popularity amongst consumers who are deeply involved in mobile technology. More consumers around the world are beginning to rely on their smart phones and tablets for more than just connectivity with friends, family, and the Internet. These consumers are turning to the mobile devices to make purchases for goods, a trend that retailers are beginning to respond to.
Survey predicts mobile consumers will have a large role to play during holiday season
According to the Deloitte survey, more than half the consumers that own and use a smart phone regularly are expected to use these devices for their holiday shopping this year. More than 5,000 consumers were surveyed by Deloitte over a 10-day period. The survey found that mobile commerce is, indeed, becoming a major part of the life of consumers, especially those that rely on their mobile device for a wide variety of services.
Majority of mobile consumers willing to spend more money
The survey predicts that 62% of shoppers using their mobile devices will do so at physical store locations. Approximately 58% of consumers will use their mobile devices to compare prices or look for more information on products. While this may be becoming a more common aspect of the retail industry, mobile commerce has significant economic implications that may be great news for this industry. According to Deloitte, 72% of mobile consumers are expected to pay more overall during their shopping than consumers that do not participate in mobile commerce. Each of these consumers is expected to spend more than $1,400 during the holiday season.
Mobile commerce expected to impact future holiday seasons
Mobile commerce is expected to translate into major gains for the retail industry, and especially for companies that are putting a strong focus on appealing to mobile consumers. The trend is expected to grow in the coming years, according to Deloitte, with the 2013 holiday season likely to see higher engagement throughout mobile commerce platforms than in previous years.
