Tag: mobile commerce platform

Mobile commerce may have fallen $16 billion short during the 2013 holidays

| January 17, 2014

Mobile spending grows, but retailers miss out on a significant opportunity

The 2013 holiday shopping season has proven to be quite successful for most retailers and brands. A recent report from comScore show that online spending passed $46 billion during the holiday season while another report from the National Retail Federation notes that overall spending reached $601 billion. Mobile spending has grown significantly in 2013, but Jumio, a market research firm, has released a new report that suggests that mobile commerce has missed a major opportunity.

Mobile commerce misses out on $16 billion

According to the report from Jumio, mobile commerce missed out on $16 billion over the 2013 holiday season. Overall, the report shows that mobile spending has grown, but many consumers have reported a lackluster experience with their shopping experience. Mobile shopping platforms from retailers were launched late last year in order to attract the mobile audience, but these platforms were hastily developed and some were crippled by glitches that prevented people from purchasing products.

Abandoned carts may be the culprit behind the loss of revenue

Mobile commerce shoppingThe problem may lie with abandoned shopping carts. Carts are quite common in e-commerce and they serve as a place where products are stored before the checkout process has been finalized. Jumio suggests that consumers running into significant problems on mobile commerce platforms often caused them to abandon their online shopping carts. In many cases, platforms failed to store product information properly, causing consumers to abandon their digital shopping carts and start the process from the beginning.

Poor shopping experience cause consumers to drop mobile commerce

The report shows that some 51% of consumers opted to abandon their digital shopping carts because of security reasons. These people did not believe that a mobile commerce platform would be capable of keeping their financial information safe.  Some 47% abandoned carts because of difficulties regarding mobile payments, while 41% claimed that a mobile commerce platform they were using was simply too difficult to manage. Another 23% of consumers reported that their transactions would not go through during the checkout process, causing them to seek out more convenient forms of shopping.

Mobile commerce platform from PayPal gets more attention

| January 16, 2014

PayPal continues to establish lead in mobile field

PayPal has been making waves in the mobile commerce field and has established itself as a leading service provider for mobile consumers. In September 2013, PayPal was able to solidify its place in the mobile world with the launch of Beacon, a promising mobile commerce platform designed to streamline payments being made from a mobile device. The company has announced that it will begin showing more attention to the e-commerce world this year and has plans to further expand the availability of Beacon.

Checkout platform aims to streamline e-commerce

PayPal has introduced a new checkout platform that is designed specifically for e-commerce merchants. This platform is meant to streamline the checkout process for online customers, making it easier and faster for people to purchase products through online retailers. The new platform allows consumers to remain on a retailer’s website in order to complete a transaction using PayPal instead of first having to be redirected to PayPal’s site. The company suggests that this process will be easier for consumers and more beneficial for retailers in the long term.

Payment Code to see expansion

paypal mobile commercePayPal is also working to expand the use of its Payment Code, which allows consumers to scan a QR code or use a four-digit code to pay for products in physical stores. The Payment Code is meant to make physical retail stores more accommodating of mobile commerce, allowing retailers to form a more cohesive connection with mobile consumers. Currently, Payment Codes are available in 1,500 stores in the United Kingdom and PayPal plans to expand the availability of this platform over the coming months.

Beacon integration with PayPal app continues

Furthermore, PayPal is working to integrate its Beacon mobile commerce platform into the PayPal application. This is expected to be completed within the coming months and will allow app users to take advantage of Beacon more easily. The company’s current projects are still in a small-scale testing phase, but PayPal expects to expand these projects quickly as they become more developed and their potential problems are mitigated.