Tag: m-commerce adoption

A recent ComScore study revealed a positive trend in the use of m-commerce shopping channels.

ComScore has released the results of one of its newest studies. It showed that mobile commerce adoption was on the rise and usage increased by 40 percent. Moreover, mobile recorded a much higher growth than desktop. E-commerce rose by 11 percent during the same span of time.

Overall, the total discretionary retail growth was up by 4 percent during the first quarter of 2016.

The study revealed a 3 percent year over year increase in total digital commerce dollars share held by mobile. The mobile commerce adoption and use share increased from 16.9 percent in Q1 2015 to 18.6 percent in Q1 2016.

Consumers continue to spend only small amounts of money on m-commerce platform purchases. This, despite the fact that they use this method very frequently during the shopping journey. In fact, mobile shopping is considered to be a highly popular mainstream activity. However, data shows that consumers aren’t spending there.

Mobile commerce adoption is rapidly climbing but the spending over that channel isn’t rising as fast.

Consumers spend two thirds (66 percent) of their total retail time on smartphones. Equally, those same consumers spend only 19 percent of their total retail dollars over m-commerce shopping. Conversely, the opposite was true for desktop using consumers. Those shoppers spent 34 percent of their retail time on laptops and desktops. At the same time, they spent 81 percent of their retail dollars on those computers.

That figure represents a gap of 47 percent. Companies may consider evaluating that statistic as the months and years pass.

When it comes to mobile commerce adoption, the holiday shopping season in 2015 played a critical role. Retail traffic skyrocketed over digital channels. M-commerce outpaced e-commerce every single day from November 1 to the end of the year. Black Friday and Cyber Monday both saw well over 200 million visits in the retail category over mobile channels. As a whole, mobile shopping jumped by 60 percent from the 2014 holiday shopping season to that of 2015. There were 8.1 billion holiday shopping visits over mobile apps and 9.8 billion visits over mobile web last year.

When compared to a year ago at the same time, mobile shopping increased by nearly a third in the first quarter.

According to the latest IBM Online Retail Index research data, m-commerce has experienced a growth by nearly a third (31 percent) in the first quarter of 2013, when compared to its size at the same time in 2012.

The report pointed out that the growing use of tablets and customer service improvements were primary drivers.

The index states that at the moment, m-commerce is making up 17.4 percent of all online retail sales. This is a notable increase over where it was a year prior, at 13.3 percent. On the whole, spending online, in general, had increased by 20 percent within that same quarter. The index found that tablets are playing an ever increasing role as a driver of shopping over mobile.

They said that m-commerce has become more comfortable as people use iPads and other tablets.

The overall m-commerce traffic, including all devices, rose by 40 percent in the first quarter of 2013. However, among tablets, specifically, there was an increase of almost 80 percent when compared to the same time last year.

The report pointed out that “This trend reflects marketers’ ability to create a positive customer experience for consumers shopping on their iPads and Kindles, by designing for the finger and making it easier for customers to browse via their mobile devices.” The results presented in this report align quite closely with other similar research that is also pointing to tablets in their growing importance for m-commerce.

Earlier in 2013, there was a forecast issued by eMarketer which stated that transactions over tablets made up 57 percent of the almost $25 billion that occurred over m-commerce in 2012. Based on that, they expected the figure to rise to reach 62.5 percent in 2013. This is also interesting as the penetration of tablets is at less than half of that of smartphones. Tablets are currently owned by approximately 20 percent of people in the United States, whereas it is believed that more than 50 percent are already the owners of smartphones.