Tag: keynote

Barnes & Noble’s smartphone friendly site does everything wrong but has managed to get it right.

Even though Barnes & Noble has done virtually everything wrong when it comes to the typically accepted guidelines for ensuring success in mobile commerce, the smartphone friendly site still seems to be bringing in a comfortably high success rate.

The m-commerce website has a heavy page weight, it loads slowly, and it contains far too many page elements.

The mobile commerce site for the number 41 company in the Internet Retailer Mobile 500 essentially breaks all of the rules when it comes to the recommendations that have been made by Keynote, a highly respected firm in this area. And yet, despite its failing to use the best practices for its overall page construction and for its performance, it is doing quite well. According to Keynote’s Matthew Agnoli, “The Barnes & Noble mobile home page is more than twice as slow as any of the other top five sites, as well as more than double the amount of content and is much larger in size.”

Still, the site still ranked as number 5 on the Keynote Mobile Commerce Performance Index.

This was for the week that ended on July 13. According to Agnoli, the one strong point of the m-commerce site that raised it above many others was that it held to a tremendous success rate, which was 99.35 percent. For that week, the average success rate for all of the sites on the index had been 97.96 percent, so clearly Barnes & Noble’s website performed notably better.

That said, success rate enough may not be adequate for the site to be able to hold its position among the top 5 on the list. If other sites manage to bring their own success rates higher, then Barnes & Noble could find its rank plummeting rather quickly. Agnoli pointed out that “A site needs to be both reliable and fast to ensure high customer satisfaction and to keep customers returning.”

Agnoli recommended that the Barnes & Noble mobile commerce site make a number of changes in order to improve the site’s performance and speed it up, to make it much more appealing to consumers.

Barnes & Noble wins acclaims for simplistic approach to mobile commerce

Keynote, a leading Internet and mobile cloud testing and monitoring firm, has released the latest results of its Keynote Mobile Commerce Performance Index. The Index ranks companies based on their mobile commerce services and consumer engagement in e-commerce. Companies that offer accessible mobile commerce services to consumers generally earn the top spot on the Index. According to Keynote’s latest results, the top company in this regard is Barnes & Noble.

Simplicity may be the best approach

Barnes & Noble has managed to reach the top spot on the Keynote Index due to its very simplistic approach to mobile commerce. The company, which boasts of a strong online presence, offers services that are both easy-to-use and convenient for consumers that like to shop from their mobile devices. Other retailers tend to provide somewhat complicated services to consumers, which can make mobile commerce somewhat of a hassle for those wanting to purchase products from their mobile devices. Barnes & Noble, however, believes that simplicity is the key to success.

Company continues to beat out competitors in retail

The company has managed to beat the odds when it comes to the retail sector. Specializing in book sales, Barnes & Noble has been fighting to retain a strong presence in the retail industry as consumers become more tech-savvy. In 2011, one of the company’s major competitors, Borders, went out of business due to lackluster sales of physical products. Borders had a very modest presence in the online world and was not accommodating to mobile commerce, which contributed to the company’s downfall. After Borders became defunct, Barnes & Noble was quick to acquire its competitors trademarks and customer list.

Simplicity may help company retain top spot in Index

When it comes to e-commerce, Barnes & Noble’s major competitor is Amazon. Keynote notes that the company has managed to acquire a great deal of favor from consumers due to its focus on making its mobile commerce services simple and accessible. If the company can continue offering easy-to-use services, it may continue earning the top spot on Keynote’s Index.