A new report showed that this technology sends more traffic into shops and could increase sales.
As shoppers increasingly look to smartphones for products in-store mobile commerce tools are having a greater impact. Brick and mortar shops that offer additional shopping assistance over mobile devices see more traffic and sales.
A recent DMI report showed that 70 percent of U.S. shoppers always or regularly use mobile devices to shop.
Still, retailers have yet to fully implement the kind of in-store mobile commerce opportunities that consumers love. This kind of m-commerce tool has the ability to raise customer engagement and in-store efficiency. Yet they are still not commonplace.
Recent research showed that shoppers want to use their mobile devices while in brick and mortar stores. More specifically, they want to be able to use smartphones as a part of self-checkout systems. They also want to be able to gain access to store inventory. When they are being assisted by a store associate, consumers want to receive alerts to tell them when their items are ready.
In-store mobile commerce tools can incentivize customers to visit shops more frequently.
These mobile apps and other features can also encourage customers to spend larger amounts once they’re there.
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The DMI report provided significant insight into this trend. Among U.S. shoppers, 61 percent would visit a favorite retail shop more frequently if it had a better application. These consumers want more tools and improved value from retail apps.
Furthermore, 57 percent of shoppers said they would spend more money in-store if they had a better app to use. Another 70 percent of consumers said they would select one retailer over another based on the mobile tools they offer.
Retailers have traditionally struggled in encouraging consumers to download their mobile apps. The barriers to download include an aversion to standalone apps for every retailer they like. Moreover, many consumers don’t like the clunky functionality many apps have to offer.
However, when retailers introduce strong mobile tools, there are two strong benefits. The first benefit is enhanced user engagement. The second benefit is the chance to boost in-store foot traffic.