Mantra Labs Launched Multilingual AI Chatbot with Video Calling for SMEs

Bengaluru, India, June 02, 2020 –(– Mantra Labs announced today the release of its AI-powered “Make-in-India” chatbot – Hitee, Aapke Hitt Mein, specifically developed for Small and Medium Enterprises to ensure seamless business from home/remote workplaces.

Aiming to make contactless, global customer support a new reality, and endorsing “Vocal for Local,” Hitee chatbot allows remote business conversations through secure video and multilingual chats. It supports integrations on Facebook messenger and WhatsApp to enable businesses to reach out their customers on their preferred platforms.

Considering the business reluctance on adopting technology due to high installation costs, Hitee is available on a subscription model at zero installation and training costs. Businesses can chat with customers, capture and nurture leads, start video sessions, converse in their native language, create workflows for automated response and FAQs — at plans starting Rs. 5000/month.

Hitee Chatbot link –

“The prevailing Covid-19 pandemic has disrupted the SMEs and firms are on the verge of shutting down their operations mainly because of lack of operational resources and lockdown norms. The post-pandemic world will witness stricter trade norms and business travels would be limited to a bare minimum. Communication is the key to operational success for SMEs. To ensure that Indian businesses continue their conversations effectively, we have developed a multilingual chatbot that supports all Indian regional languages and video conferencing features. We are working with firms to incorporate video into their bot based workflows with multi-lingual capabilities,” says Mikhail Mitra, Chief Product and Marketing Officer at Mantra Labs.

The company is a pioneer in developing Insurance chatbot and has engaged with organizations like Religare Health Insurance and Diageo to automate their customer support desk and internal ticket management system through chatbots.

About Mantra Labs: Mantra Labs is an InsurTech100 firm solving the most pressing front & back- office challenges faced by InsurTech and Consumer Internet enterprises. Having worked with some of the World’s leading insurers like SBI General Insurance, Religare, DHFL Pramerica, Aditya Birla Health, and AIA Hongkong along with unicorn consumer startups like Ola, Myntra, Yulu, BlueStone and Quikr, Mantra Labs has been deeply involved in developing AI-powered technology solutions for business-specific problems. The company also has strategic technology partnerships with MongoDB, IBM Watson, Microsoft Azure and Nvidia.

Contact information:
Email: [email protected]
Address: Bangalore, India
Phone number: 9902619003

Contact Information:
Mantra Labs Pvt. Ltd.
Nitin Khabya
+91 99026 19003
Contact via Email

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NobelBiz’s Podcast Series Welcomes Jim Rembach to Talk About Emotional Intelligence in the Workplace

Carlsbad, CA, June 01, 2020 –(– His background put him on the top leaderboard of the Contact Center industry, and Jim has never backed down when it comes to telling the truth as it is: he suffered from burnout, had to deal with impossible tasks, colleagues and managers, and managed to rise up, pick himself up and build a path of education and growth for many to join. Being a certified emotional intelligent specialist, he managed to also teach and promote new ways of learning and working within the Contact Center industry.

Christian Montes and Jim Rembach have also discussed about what makes the call center job the dream job, and how overwhelming from the managers can lead to people leaving and never looking back.

“This whole multitasking myth is just a bunch of BS. No, you can’t do five things at one time. You can’t focus on five metrics at one time. You got one shot. What’s your best?” said Jim.

Lots of learnings and good advice, from the one who’ve seen it all, and still was able to make it happen.

Listen to the full episode here:

Are you an industry insider set on moving the contact center ecosystem forward? Want to be a guest on a future episode? If yes is the answer or you know someone who’d fit right in, email us at [email protected]

First Contact: Stories of the Call Center is the one place to celebrate our everyday hero. The fiber of our industry exists within each of us.

NobelBiz is the contact center’s recognized leader of purpose built telecom. Known as “the carrier’s carrier” it has combined state of the art Omni Channel Cloud technology with its most cost effective Telecom capabilities. With over 20 years in business and billions of connections for contact centers, it has perfected the art of achieving for their clients the highest contact rates. Everything that NobelBiz offers is focused on enabling call centers to have the best opportunity to have important conversations all day every day. NobelBiz becomes an extension of your business instead of just a vendor. World-class voice services and Cloud Contact Center technology bring together management, business, and productivity solutions to keep the contact center on top of their game and competition.

Contact Information:
Mirela Otea
Contact via Email

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