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FocalScope Enables Travel Management Companies to Navigate Tough Times with Higher Productivity

Singapore, Singapore May 19, 2022 –(PR.com)– Since the onset of the global pandemic, businesses have faced unprecedented disruptions and uncertainties. For travel management companies (TMCs) serving essential services in the maritime, offshore and renewable sectors, these challenges are exacerbated by ever-changing travel advisories and growing geopolitical tensions.

Corporate and maritime TMCs are primarily responsible for moving people from point to point safely, on-schedule, and in a cost-effective manner. They are often tasked with mission-critical situations and harsh deadlines, such as when a ship crew is suddenly mobilised for urgent repairs, or when a ship captain needs to be flown to a remote location to replace another as soon as possible.

On the back of COVID-19 recovery, nearly half of TMC business leaders anticipate a shift from unmanaged to managed business travel, according to a recent Amadeus survey. Frontrunner TMCs that are successful in tackling the aforementioned challenges are now best-placed to win new tenders, or renew existing ones. They rely on FocalScope’s email ticketing and voice software to get perfect information on every email and call that takes place across its different locations, such that they can run effective, 24/7 operations using the “follow the sun” model and all while maintaining a single point of contact for time-starved travellers.

With business travel trending upwards combined with labour shortages in most locations, email ticketing for TMC help teams do more with less manpower. Industry integrations with global distribution systems (GDS) allow shortcuts such that booking information can be directly inserted into an email along with custom formatting without any lookups or switching between applications, saving time and increasing productivity. FocalScope has also developed many custom GDS integrations for TMCs. As a whole, TMCs have reported productivity gains of between 26-37% on average.

As flexible work grows in popularity, TMCs continue to use FocalScope to keep both office and remote teams running smoothly and efficiently. With FocalScope’s email management features, agents have clear accountability on who is working on which emails and calls, deadlines, and exactly what is needed of them. Using live dashboards, supervisors remotely manage traffic and agent performance by measuring key performance metrics across all channels and locations (e.g. email handling times, call waiting times, first-touch resolution rates etc.)

Beyond live dashboards, FocalScope also provides TMCs the ability to track individual SLAs across distributed teams and channels, send warning alerts to agents when deadlines approach, and escalate expiring tasks to quick-response teams. This helps them to stay on top of SLAs while maintaining clear records for stakeholder management and full audit trails for future tender submissions.

Looking ahead, TMCs may have a challenging road to recovery in front of them, but they are not without help. Designed with their needs in mind, FocalScope’s customer service software can go a long way to support TMCs in their journey.

About FocalScope

FocalScope is a unified customer service software aimed at helping businesses serve customers more effectively on email, voice, live chat, Facebook, WhatsApp and Telegram. Established in 2005, FocalScope was founded by a team of passionate developers, excited to fill the gap for an innovative yet practical customer service software. Today, more than 3,000 companies, including the likes of American Express, DHL, NTUC, Singtel and more, rely on FocalScope to improve their customer service and grow relationships. FocalScope is now the de facto solution used by Tier 1 and Tier 2 travel management companies to manage and grow their business.

Contact Information:
FocalScope Pte. Ltd.
Samantha Tan
+65 6227 1149
Contact via Email
https://www.focalscope.com/

Read the full story here: https://www.pr.com/press-release/861565

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Source: PR.com

Telarus Releases the First Phase of SolutionVue ™ to Its Technology Advisors: Cybersecurity Quick Solution Assessments

Sandy, UT May 17, 2022 –(PR.com)– Telarus unveils SolutionVue™, a suite of next-gen white-labeled design tools packed with private insights that its community of 4,000+ independent technology advisors and brokers can use in front of clients to build credible and future-proofed Cybersecurity solutions.

Telarus, one of the leading Technology Solutions Brokerage (TSB), announced today that it launched “SolutionVue™,” a next-generation suite of white-labeled online engineering tools that its network of over 4,000 technology advisors can leverage in front of their clients. The first module, released today, is the Cybersecurity “Quick Solution Assessment” (aka, “QSA”). Telarus partners can quickly determine their client’s cybersecurity needs via a series of targeted and responsive (based on inputs) questions. The QSA module released today works for Telarus advisors residing in all geographic areas serviced by the company.

SolutionVue™ will compile insights and develop a specific action plan that includes supplier recommendations, education, and quantified business risk. The result will ensure the design of an elegant technology solution that considers the pertinent attack vectors first and offers the most “bang” for the Cybersecurity buck. The QSA output is delivered, in Microsoft Word format, to the advisor and then within 5 seconds of the QSA completion. Ultimately, SolutionVue™ will ensure technology advisors have the confidence and the advanced tools needed to expand their discussions across emerging and established technologies in the marketplace.

“Telarus has always been the leader in tool development,” said Patrick Oborn, Chief Product Officer for Telarus and patent-holder of GeoQuote. “From the day we started this company, we’ve looked to software to help our technology advisors find the answers to technology infrastructure questions. Today, with the launch of SolutionVue™, we are excited to continue that tradition. Kudos to our software development and solution architect teams for infusing their many years of experience and Cybersecurity knowledge into this, the first module in the SolutionVue™ family.”

“SolutionVue™ is going to be an absolute game-changer in this industry,” added Adam Edwards, CEO of Telarus. “We’ve found that many advisors struggle to find the right words and questions to pose to a client when they’re addressing a technology solution that they don’t have a great deal of experience selling. The SolutionVue™ Cybersecurity QSA removes the guesswork and allows partners to provide the right advice, every time.”

Richard Murray, COO and Co-owner of Telarus, stated, “SolutionVue™ allows our partners to work smarter, not harder. Our goal as a company is to continue increasing the resources our partners have access to with regards to online tools while at the same time hiring industry-leading experts to assist them with complex opportunities. We want our partners to be more efficient, sell more, look more credible in front of their clients, and achieve levels of success that they won’t be able to work alone or with one of our peers.”

For more information about SolutionVue™, please visit us at https://www.telarus.com/SolutionVue™. If you are interested in learning more about how you can sign up to become a Technology Advisor, powered by Telarus’ SolutionVue™, please visit our website at www.telarus.com/partners/ or call our new partner hotline at 877-346-3232.

About Telarus
Telarus one of the leading Technology Technology Solutions Brokerage in the United States, Canada, EMEA, Australia, and New Zealand. We have created the most efficient yet friendly community where our agent-partners source technology solutions through our robust portfolio of 290 leading service providers. To accelerate our agent-partner’s growth we have created industry-leading apps, tools, and experts that specialize in the development of technology solutions for Cloud, Cybersecurity, SD-WAN, ILEC, and UCXE. Coupled with our industry-recognized Sales Engineering team, Telarus also provides Account Management, Commissions, Marketing, and Specialty teams services. Our primary goal is unchanged since 2002, we accelerate our partner’s growth at scale in the most efficient manner possible. To learn more about Telarus and our award-winning services, please visit www.telarus.com, or follow us on LinkedIn.

Contact Information:
Telarus
Chad Dixon – VP of Marketing
813-591-5846
Contact via Email
Telarus.com

Read the full story here: https://www.pr.com/press-release/861433

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Source: PR.com