Stabio, Switzerland, October 31, 2019 –(PR.com)– Loway, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.
“QueueMetrics 19.10 is a major step forward in terms of usability on mobile devices, and paves the way for a more pleasant and intuitive user experience for large and small contact centres,” said Lorenzo Emilitri, Loway Founder.
QueueMetrics release 19.10 focuses on a major improvement in the user interface, that is now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.
The data Synchronizer module is completely rewritten in order to be easier to use and more efficient, while agents actions can be now performed through a generic JSON API and security and data protection has been largely improved.
Full support for Korean language has been added as well as several bug fixes implemented.
For more information about QueueMetrics 19.10 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch17.html
QueueMetrics 19.10 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major distributions like FreePBX and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package.
For a full featured 30 days QueueMetrics trial visit the official product site www.queuemetrics.com.
Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.