Author: media24

Quality Contact Solutions Ensures STIR/SHAKEN An Attestation for Client Telemarketing Programs

Aurora, NE, June 09, 2021 –(PR.com)– Quality Contact Solutions (QCS) has announced that all outbound telemarketing services provided to its enterprise clients will be STIR/SHAKEN compliant with An Attestation before the Federal Communication Commission’s June 30, 2021, deadline. The company has worked since late 2020 with its suppliers and telephone carrier partners to ensure deployment before this deadline. In April, the FCC also mandated all telephone carriers, effective September 2021, to block calls from any telephone carrier who is either not SHAKEN, fully SHAKEN, or doesn’t have an alternate approved robocall mitigation plan in place.

STIR/SHAKEN technology enables telecom carriers to identify potential robocallers and fraudulently spoofed calls. The Caller ID authentication technology also allows consumers and law enforcement to more readily identify the source of illegal robocalls. STIR/SHAKEN framework will also enable QCS to display enterprise client logos on outbound calls starting Q2 2022.

In addition, QCS recently completed the registration of all Caller ID numbers utilized for client programs, using the enterprise name to ensure the calls are compliant with STIR/SHAKEN. Plus, the company utilizes a real-time monitoring and remediation service to prevent improper blocking and labeling of its calls. Chris Grothe, VP of Operations at QCS, noted, “Today, more than ever, it is critical to partner with a telecom services provider that will provide an ‘A’ attestation to downstream telecom carriers. The A attestation means that the calls can be trusted, and the telecom provider knows the enterprise’s identity. This ultimately means an increased call delivery rate and an increased call answer rate for our clients.”

The STIR/SHAKEN acronyms stand for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Tokens (SHAKEN).

About Quality Contact Solutions

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. QCS offers many telemarketing services, including outsourced sales, upselling, cross-selling, surveys, lead generation, sales lead qualification, appointment setting, inside sales, and inbound customer service. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.

The company leverages the reputation-based telecom services provided by Quality Voice & Data, Inc. qualityvoicedata.com

Contact Information:
Quality Contact Solutions
Natalie Barq
516.656.5113
Contact via Email
qualitycontactsolutions.com

Read the full story here: https://www.pr.com/press-release/838080

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Source: PR.com

Luca Maraschi Named New CTO at mobileLIVE

New York, NY, June 09, 2021 –(PR.com)– mobileLIVE’s singular purpose to accelerate digital transformation has just gained momentum with the appointment of Luca Maraschi as their new Chief Technology Officer. As CTO, he will be responsible for architecting the technology roadmap for mobileLIVE’s clients, lending his deep expertise on cloud computing, distributed systems, designing platforms at scale, and for scale to provide a holistic framework for transformation.

Click the following link to see more: perspectives.mobilelive.ca/luca-maraschi/

“Technology is far from being utilized as a real tool to leverage acceleration. In the short term, layering on more and more technology can solve the problems in front of you, but it also weighs you down, causing bigger ones all around you. Suppose your goal is agility, speed, and efficiency? It would be impossible to accomplish this through that approach. First, you need to reassess and reimagine your processes, remove points of friction, and realign your people and perspective for organizational, not just project efficiency.”
– Luca Maraschi, CTO of mobileLIVE

From his time as a Technology Leader advising Fortune 500 companies through their transformation journeys, inspiring hundreds of developers to create the next generation of platforms and products, and his reputation of removing complexity and replacing it with value that is felt by both user and organization as a whole proceeds him. As an active contributor to numerous developer communities and author of several open-source tools, the proof of what he can do is all around him.

“I met Luca several years ago and was instantly impressed not only with his technical knowledge but how he utilized his unique experiences to approach challenges with simplicity and efficiency in the forefront,” says Hussain Qureshi, President of mobileLIVE. “When I discovered such alignment between his approach and our own, I knew he was the person to lead our technology teams and drive the transformational efforts of our clients.”

Contact Information:
mobileLIVE
Chris Russo
1 (416) 704-2684
Contact via Email
www.mobilelive.ca

Read the full story here: https://www.pr.com/press-release/837978

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Source: PR.com