Author: media24

App Review Website AlphaDigits Announces Top-Rated Mobile Apps for June 2021

Long Island, NY, July 06, 2021 –(PR.com)– Mobile app review publisher AlphaDigits has named top-rated mobile applications for June 2021.

Bingo Play (10/10): Bingo play is the online version of the exciting Bingo game. It is specially designed for the iPads but can be played on the iPhones as well. The online version lets players compare scores with and challenge their competitors. They can play classic bingo, multiple card bingo, high quality, and auto-daub. Players can also bet on these cards and earn more prizes with higher bets.

Splitmo (9.5/10): Bill splitting apps are the best choice for dispute-free bill sharing, as the friends also get to view the split bill. Though there are several Play Store apps that are designed for the purpose, very few hit the bull’s eye. One such app is the Splitmo. This finance-based Android app saves you the pain of performing calculations and splits the bill with the snap of a finger.

Railroad Ink Challenge (9/10): In Railroad Ink Challenge, players will get seven rounds to earn the highest score possible. Each round the Route dice are rolled, and players need to carefully plan how to expand their network with railways, highways, and stations to collect points and connect as many exits as possible, avoiding open connections that will result in a penalization at the end of the game.

Candy Bird (8.5/10): Candy Bird by Dr Nicholas Loizou and Luke Bowen-Price is a simple yet challenging arcade game. The game is small in size, hence gets downloaded and installed in a few seconds. No additional sign-up is required, so players can simply click the app icon and start playing away. This game is so entertaining that you would not want to keep your mobile down.

Fight Arena Online (8/10): Fight Arena game possesses some features like punches, combos, kicks, hops, foot clears, and super assaults. Additionally, it has baseball bats, Bo staff, knives, defensive plates, etc. In this game, you can also play online battles against different players (PvP) and adjacent to bots (PvE). There are special errands in challenge mode. There are various fight fields, achievements, and elevated score tables.

Joe Ellen, an Editor at AlphaDigits said, “Our ASO team that can find a right set of keywords for any app on App Store and Play Store and Rank them.” Developers can also contact AlphaDigits through the onsite form or mail to get their apps reviewed.

Contact Information:
AlphaDigits
Joe Ellen
253-785-0262
Contact via Email
http://alphadigits.com/

Read the full story here: https://www.pr.com/press-release/839888

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Source: PR.com

Survey Report: Conversational Analytics Industry Best Practices

Parsippany, NJ, July 03, 2021 –(PR.com)– Macrosoft is a technology consulting firm with strategic partnerships with the leaders in Conversational Analytics. To gain the pulse of this industry Macrosoft conducted an industry best practices survey during the first two weeks of March 2021. 569 individuals participated in the 20-question survey. Based on this broad participation it is believed that the results are highly accurate and represent a true industry-wide perspective.

Macrosoft has focused on Conversational Analytics as this is the broadest category, defined as creating digital data from human conversation, be it written or spoken, by using Natural Language Processing (NLP) which thereby enables computers to understand what is being said and applying Artificial Intelligence (AI) to extract and organize the information. Within Conversational Analytics will find both “Speech Analytics” which is “what was said” and Voice Analytics” which is focused on “how it was said.”

Select findings:
– As expected, the vast majority (97%) of respondents indicate their Call Centers do record conversations.
– Given the fact that almost 80% of respondents indicate their agents follow scripts, that brings forward the need for Conversational Analytics to monitor and assess agent’s compliance.
– 19% indicate their agents follow full scripts.
– This increases to 79% when we add responses where agents follow some scripted elements.
– 18% of respondents indicate their agents have limited talking points but not a script.
– And 2% engage in completely freeform non-scripted conversations.

– Utilizing a Conversational Analytics platform allows call coverage to scale to 100% of calls, and perhaps as importantly, the scoring process used in the platform will be applied consistently across all customer calls, eliminating reviewer bias concerns.
– 41% of respondents indicate their company’s Call Center has a formal and complete scorecard used to review and track the quality of agent recorded conversations.
– 48% indicate their company has scorecard guidelines that provide much the same information but in a more informal way.
– 11% indicate their Call Centers do not have any defined process for scoring customer calls.

What is the biggest issue customers have with agents?
– Macrosoft listed 10 commonly discussed issues contact centers face with respect to their agents. The top priority issue is recruiting new agents. Another 34% consider it to be an issue of some importance. The related issue of “agent attrition” is also highly rated.
– A surprising high response was garnered by the issue “too many redundant tools/systems.” 18% of respondents consider it to be among the biggest issues, and another 31% consider it to be an issue of some importance.

Do you use recordings for R&D purposes?
– 60% of respondents indicate their companies use the customer conversation recordings to derive R&D findings. That is, companies are using these customer conversations to identify ways to make their product or service better, more efficient, and user friendly, to add new features and functionality to the product or service.

The complete report download, and an interactive reporting portal can be found at https://www.macrosoftinc.com/conversational-analytics-survey/

Macrosoft is available to provide an industry expert who can present these results as requested to industry user groups.

Direct Questions about this survey and request for speaking engagements to
John Kullmann
VP, Technical Solutions
Macrosoft, Inc.
[email protected]

Contact Information:
Macrosoft Inc.
James Anderson
+1-973-457-5840
Contact via Email
https://www.macrosoftinc.com

Read the full story here: https://www.pr.com/press-release/839749

Press Release Distributed by PR.com


Source: PR.com