Tag: voice recognition technology

Instead of depending on passwords, which are riddled with problems on every side, the company is headed elsewhere.

TalkTalk has now announced that it will be boosting its mobile security by way of voice recognition technology that will allow their customers to access their accounts, following a hack that revealed thousands of personal customer details in 2015.

Customers phoning TalkTalk support can provide identity confirmation through the sound of their voices.

This has been made possible through the new mobile security biometric technology implemented by TalkTalk for identification purposes. The tech recognizes the user’s identity through an analysis of the voice characteristics of the speaker. In order to set up the voice based security system, the customer is asked to repeat a phrase three times. Through that repetition, the technology develops a blueprint of the voice of that individual. That way, the next time the customer service is phoned, the system will recognize the individual’s voice.

This customer service and mobile security feature eliminates the requirement for providing personal details.

While it remains the standard for people to use their mother’s maiden name or another password in order to access accounts, TalkTalk is stepping away from that process so that the voice alone will be all that is needed. Moreover, this new program, called TalkSafe, will also be able to reduce the amount of time required for the phone call. Instead of having to go through a time consuming process of checking personal details to confirm identity, voice authentication will do it automatically, right at the start in a few short seconds.

According to TalkTalk, this is one of the most secure and safe ways for a customer’s identity to be confirmed. The reason is that the biometric tech is able to capture more than 100 different voice characteristics. This includes the shape of the nasal passage and the larynx, in addition to the way words are emphasized and pronounced and the speed at which they are spoken.

When discussing this digital and mobile security tech, the company’s consumer managing director, Tristia Harrison, explained that “We’ve listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey.”

Unified Computer Intelligence Corporation (UCIC) has released its new gadget

Last week, UCIC, a two-year old Canadian company based out of Toronto launched its new device called the Ubi, a small gadget about the size of a smoke detector that has been designed to control a variety of connected home devices via voice command.

Thermostats, lightbulbs and door locks can be managed with a simple voice command.

The purpose of the Ubi is to provide people with a simple way to control the many different connected devices within their home. Many home appliances and other devices can now be controlled over the internet. Some of these include lightbulbs, door locks and thermostats. However, the majority of these devices need to be coUBi ntrolled using its own specific web service or mobile app. The new gadget from UCIC aims to allow users to control everything with one device.

According to the official website, “Ubi is a WiFi connected, voice operated computer that allows for handsfree voice interaction in your home.” Using Android, more specifically Google’s speech-to-text software, the device takes a person’s commands and transforms them into action. It utilizes the most up-to-date voice recognition technology, as well as natural language understanding, speech triggering and speech synthesis to provide users with a way to interact with the world around them.

When it is turned on and linked to a WiFi network, the device continually listens for the phrase “Okay, Ubi”. Upon hearing this, it attempts to understand the commands it has been given. For instance, “What is the capital of Australia?” is answered using Google’s internet search.

It can also create calendar appointments, play music, as well as control a Nest thermostat and turn the heat up or down in a home or even open automated bedroom blinds. In addition, the device is equipped with humidity, temperature and light sensor and allows users to set automated alerts. For instance, it can be programmed to send a text message to a user when the lights are turned on in their home while they are away.

Ubi is not without its flaws.

As is the problem that is faced by most speech recognition devices, the Ubi will not work flawlessly all of the time. Although it works well when a person is close to the device, if they are giving a command from across the room and there is background noise (ex. TV) this makes it difficult for the device to sort out what has been said. According to UCIC CEO Leor Grebler, this “ends up really messing around with speech recognition.”

In the support and development of its technology, Unified Computer Intelligence Corporation has raised nearly $1 million ($230,000 via crowdfunding site Kickstarter) and has shipped over 2,500 early versions of the Ubi. Currently, the device costs $299.