Tag: uk mcommerce

The mobile shopping experience is falling short of what people in the United Kingdom expect.

A recent study is showing that about half of all people in the United Kingdom who have tried m-commerce find that the shopping experience over that channel is falling short of their expectations.

Nearly 50 percent of the participants of a U.K. study said that their expectations are not being met.

The survey results showed that among people from the United Kingdom who use m-commerce for shopping, the ways in which the experience was falling short of their expectations were in the speed of use (49 percent) and in the failure to provide simple, functional and practical navigation on a site (48 percent).

The study determined that m-commerce may be able to do better if the experience was improved.

The study was called “Mobile Commerce: What consumers really want”. It was conducted by EPiServer and it also showed that among consumers in the United Kingdom, 54 percent will give up on an m-commerce website and leave if they find that they are experiencing any difficulties in using it.

According to the EPiServer product manager, David Bowen, “Our research shows that mobile devices are becoming the first choice for accessing a website or app, regardless of location.” He also went on to say that the result of this is that the m-commerce experience is growing in its importance for the web strategy of virtually any business.

Bowen pointed out that today’s consumer is mobile savvy and will not be as forgiving if m-commerce websites and apps fail to provide the functionality that they would expect to receive when using a website on their desktop computers. He stated that “mobile first” is quickly becoming the strategy to choose when it comes to any business that intends to use smartphones and tablets as a part of any element of its selling – from providing product information to business locators, or actually purchasing a product.

The m-commerce research indicated that nearly two out of every three participants accessed websites using their smartphones every day. However, at the same time 28 percent said that they would choose a competitor company if they experienced struggles using their first choice.

Mobile commerce helps boost retail performance

E-commerce sales have grown in April in the United Kingdom this year. Much of this growth is being powered by mobile commerce, according to the British Retail Consortium, a trade association representing the UK retail industry. The association has released a new report concerning the growth of e-commerce, showing that mobile purchases are becoming increasingly popular throughout the country. April, in particular, showed strong growth in the mobile commerce sector.

Report highlights retail growth

According to the report, online sales for April rose by 8.3%. This is lower than the 9% growth that had been reported in online sales in April 2012, but this increase still represents promising progress. The report shows that mobile commerce made up a prominent portion of online sales. The British Retail Consortium suggests that as many as one in five retailers claim that much of their sales are coming from those using mobile devices.

Mobile commerce becoming more popular with consumers

Mobile commerce has become much more than a simple trend in the UK retail industry. Consumers are beginning to favor their mobile devices when it comes to shopping; using their smartphones and tablets to shop for and purchase products they are interested in. The retail industry has yet to embrace mobile commerce entirely, but many companies have been making an effort to become more accommodating to consumers that are interested in mobile commerce.

Easter helps draw attention to mobile commerce services

The report from the British Retail Consortium shows that growth in the retail sector is strongest in health and beauty lines, as well as clothing and home accessories. Growth in mobile commerce during April was aided somewhat by the Easter holiday, during which many retailers launched new initiatives to engage mobile consumers. Some of these initiatives proved more successful than others, providing retailers with a better insight into the workings of mobile commerce.