A recent survey has shown that less than half of marketers know how to handle unwanted attention.
According to the results of recent research conducted by eMarketer, over 88 percent of all businesses are using social media marketing as of this year, and yet the majority of them are still struggling to be able to properly use this channel and measure their campaign successes.
Moreover, almost half of those marketers don’t know how to handle negative posts.
According to Social Media Marketing University (SMMU) a training firm for the use of this channel, one in four marketers do not have a plan for handling negative posts against them, but they are trying to develop one. Nearly that many, again, have absolutely no plan for dealing with negative social media attention and have no intention of trying to create one.
That said, despite the lack of negative social media marketing plan, the majority will still respond.
SMMU’s stats showed that even though more than half of marketers don’t have a set strategy for dealing with negative posts in an effective way, the majority will respond to it. Moreover, many will create their response within an hour of the appearance of the negative post, in the first place. Another 52 percent said that they will respond within the first twenty four hours following the negative posting. Only five of all of the respondents to the survey said that they either hardly ever, or never, respond to negative attention over social media.
Among the respondents, Walmart was one that had previously taken a rather passive strategy when t comes to what its critics are posting over Facebook, Twitter, Google+, and so on. That said, it has since changed its tune. In the past, it simply used these channels as a fast, easy, and affordable way to help to create a push for its messages. However, this direction changed considerably last year as it began to provide rapid responses to negative posts, with a special effort to keep up positive posting and by providing information to correct misunderstandings.
This is a common evolution in social media marketing strategies as companies slowly begin to understand the way in which they can not only share their news but also interact and engage with consumers.
To a growing extent, these platforms are driving visitors to online shopping sites.
The findings from the Q4 2013 Social Media Intelligence Report from Adobe have now been released and have revealed important social media marketing trends, revealing that this channel drives traffic to retail websites.
This report looked into trends involving paid, earned and owned social media.
Among the primary findings of this social media marketing report was that Facebook, Twitter, Pinterest, and Tumblr were sending a tremendous and record breaking amount of valuable traffic onto retail websites in the last quarter of last year. It also determined that the revenue per visit (RPV) was rising across each of those networks.
This report used an extensive data analysis to provide meaningful social media marketing insight.
The analysis was performed using a considerable amount of aggregated and anonymous data that was collected from retail, travel, entertainment, and media sites from the last quarter of 2012 to the same quarter last year. This included over 1.5 billion posts on Facebook, approximately 240 impressions on that social network, in addition to 500 million unique social networking site visitors and 6.3 billion Facebook social engagements (which includes likes, shares, and comments). The Adobe Marketing Cloud was used for the paid social data.
The report that Adobe produced based on its analysis concluded that social media marketing is proving to play an exceptionally important role in the formation of the digital marketplace as well as in the way that consumers are being engaged by their favorite brands. That company feels that a more thorough understanding of these trends – regardless of whether they involve Facebook ads, Twitter links, or Pinterest retail placements – will help marketers to be able to improve the success of their campaigns.
Some of the more interesting data from the study also showed that there was a 340 percent year over year increase in the RPV from Tumblr, a 244 percent increase in the RPV from Pinterest, 131 percent from Twitter, and 72 percent from Facebook. This has revealed that when it comes to social media marketing, the ever-dominant Facebook is now starting to see some heavy competition moving in.
