Tag: skava

UK retailers are falling behind when it comes to mobile commerce and consumer engagement

| June 9, 2014

Mobile consumers are not getting enough attention from UK retailers

As consumers in the United Kingdom become more interested in mobile shopping, retailers may be falling behind in their ability to accommodate this change in consumer behavior. A new report from Skava highlights this fact, showing that many of the country’s top retailers are not effectively engaging mobile consumers. This is largely due to the fact that these retailers have not optimized themselves for the mobile world. Their websites, including e-commerce gateways, are not suited for use on mobile devices, which makes them somewhat unattractive to mobile consumers and lowers their performance in mobile commerce.

Many top retailers are not optimized for the mobile space

According to the report, 24% of the United Kingdom’s top 100 retailers are not mobile optimized. These retailers are finding it difficult to engage a mobile audience that is becoming larger and more influential by the day. The mobile space now accounts for 20% of all e-commerce traffic, but retailers that are not optimized for mobile are missing out on this traffic and potential sales. For many retailers, whether mobile commerce has any importance is a matter of debate, with some of the largest retailers suggesting that the mobile space is nothing more than a passing novelty.

Argos finds success in embracing mobile consumers

UK mobile commerce - FailArgos, one of the United Kingdom’s leading retailers, generated nearly $800 million in mobile sales in 2013. The retailer has been seeing a steady rise in mobile commerce sales over the past few years and have begun to engage mobile consumers more aggressively as a result. The retailer has taken steps to ensure that it its mobile friendly, changing its website and e-commerce services to be more accommodating to smartphones and tablets.

Poor mobile services leave consumers with a sour experience

Poorly designed mobile commerce services have a negative effect on consumers when it comes to the mobile shopping experience. A poor experience can prevent a consumer from making use of a particular service in the future or simply make it impossible for people to actually pay for products that they are interested in when shopping online.

UK retailers may be missing the mark with mobile commerce

| March 17, 2013

UK Mobile CommerceUK retail industry may not be accommodating of mobile commerce

Mobile commerce is expanding, but United Kingdom retailers may be missing their opportunity to take advantage of the growing number of consumers that are interested in shopping from their mobile devices. Skava, a leading provider of retail technology, has announced that it recently participated in a study of UK and U.S. retailers. The study suggests that a significant portion of retailers in the UK are not optimizing their websites for mobile devices, which means that they could be missing out on a significant amount of business from mobile consumers.

Study shows half of top 100 retailers in the UK are not taking mobile seriously

The study shows that only 50% of the UK’s top 100 retailers have optimized their websites for mobile devices, compared to 100% of the top 100 retailers in the U.S. Skava suggests that not optimizing retail sites for mobile viewing could be a major misstep for UK retailers, especially as consumers become more apt to use their mobile devices to make purchases. Mobile commerce is growing in popularity and many retailers may find that they are missing a significant opportunity, potentially losing their spot in the top 100 by making it difficult for consumers to participate in mobile shopping.

Websites optimized for mobile devices are becoming increasingly important

Websites that are not optimized for mobile devices are difficult for mobile consumers to use. This is because mobile devices are inherently different than traditional computers. Smaller screens and access to mobile Internet make it difficult for consumers to browse sites that do not prioritize cross-platform optimization. In terms of mobile commerce, e-commerce sites make mobile payments almost impossible, providing consumers with a poor experience.

Skava aims to promote mobile commerce services

The growing number of consumers with smartphones and tablets has lead many companies to optimize their websites for mobile viewing, but much of the retail industry in the UK remains somewhat complacent. Skava recently entered into the European market in order to provide more services to the retail industry, aiming to help retailers become more accommodating of mobile commerce.