Tag: mobile payments canada

Financial institutions becoming more invested in mobile payments

Financial institutions all over the world are becoming more interested in the concept of mobile payments. As consumers become more reliant on their smartphones and tablets, they are looking for new, more convenient ways to make purchases. Nearly everything that consumers do these days has some tie to the mobile world, making it more important for companies, like financial institutions, to cater to the demands of mobile consumers in order to remain relevant in a world that is changing around them.

Royal Bank of Canada takes a swing at mobile commerce

The Royal Bank of Canada has become one of the latest major financial institutions to begin embracing mobile payments. The organization has announced its entry into  the mobile commerce arena this week with the demonstration of a new touch-free transaction system designed for smartphones. The system, which is linked to a new application call Interac, makes use of NFC technology to allow consumers to purchase goods and services. The use of NFC technology allows a smartphone to be used as a payment platform without having to make actual physical contact with anything, as the technology transmits data over a short distance.

NFC continues to worry consumers

NFC technology has been a staple in mobile payments for some time, but many consumers are becoming increasingly wary of the technology. NFC has been linked to several security risks in the past and can be exploited to gain access to a consumer’s financial information. A growing number of companies interested in mobile commerce are choosing to forgo NFC in favor of simple mobile payments applications or, in some cases, the use of QR codes to activate mobile transactions.

Security may not be a problem with Interac application

The Royal Bank of Canada has taken note of the security concerns that consumers have in regards to their financial information and NFC technology. Interac features numerous security measures that are closely tied to the financial institution’s own security systems. The application is considered safe enough to use for mobile payments and if the Royal Bank of Canada can placate the fears of consumers, it may be able to beat out the competition it has in the Canadian mobile commerce sector.

Businesses in Canada seem interested in the technology but are wary of the costs that will be involved.

The wireless industry in Canada is strengthening the push that it has been making to accelerate the adoption of mobile payments, but merchants are feeling frustrated and pressured as they anticipate higher fees.

The Canadian Federation of Independent Business has said that businesses are preparing to be hit with costs.

The organization, which represents over 109,000 small businesses in the country, said that mobile payments are primed to develop into the “next big fee palooza” for credit card companies, banks, payment processors, and wireless carriers. It has expressed that there has been a “breakdown of trust” between those providers and small businesses.

Small businesses are just waiting to see what higher processing fees and other premiums come with mobile payments.

The CFIB said that the lack of trust from small business toward those companies already exists and is coming from the premium credit card transaction processes that already involve higher processing fees in order to accept them. Now the organization says those companies are waiting to see what mobile payments will have up its sleeves.

The CFIB has said that it is seeking an “express consent” requirement. This would mean that merchants would not have to accept transactions over smartphones and tablets just because they have signed up for the programs to accept contactless credit card transactions.

Canadians have already been using the Visa payWave and MasterCard PayPass contactless terminals in order to make small purchases. Those are the same devices that could be used to accept mobile payments through NFC technology and the CFIB is concerned that the industry will soon be implementing new fees with the use of those devices for accepting smartphone transactions. This would make it difficult for small businesses to remove that option later on if they already have the devices for the contactless card transactions.

On the other hand, banks and wireless providers have stated that they do not have any intention to implement new fees for mobile payments but are concerned that a provision for express consent would slow down merchant adoption of the transaction option.