Tag: mobile consumer trends

M-commerce doubts have not yet been overcome among tech savvy E.U. shoppers

m-commerce unpopular among european consumersThe results of a recent poll have shown that those who use mobile most aren’t shopping with their devices.

Over the last few weeks, m-commerce security has been seeing a great deal of attention, but despite the tremendous changes that have been made in order to ensure that data remains protected when shoppers are making their purchases, consumers in Europe are still not considering their smartphones and tablets to be the ideal methods to use when they shop.

This recent survey was conducted in order to better understand European consumers and their mobile behaviors.

The company behind the poll was TechWeekEurope. It reached out to its readership in order to obtain their feedback in a number of different areas of m-commerce and to describe their opinions and behaviors over the most recent holiday shopping season. It aimed at understanding not only mobile behaviors, but those in the overall e-commerce sphere.

The m-commerce survey was performed following the very end of the Christmas shopping hype.

What it discovered was that a mere 10 percent of the respondents had used a smartphone or tablet for making the majority of their holiday purchases. In fact, m-commerce was ranked in fifth place when compared with the popularity of other channels where purchases can be made.

The most popular channel was the online shopping category, in which 43.8 percent of the respondents made the majority of their holiday purchases over their laptops or desktop PCs. On the other hand 25.6 percent of the participants in the survey said that they went to brick and mortar retail shops in order to make their Christmas shopping purchases. These were many times greater than the participation in m-commerce as a primary shopping method.

The m-commerce poll went on to discover that although the participants were from a highly tech-savvy demographic that was likely to use its smartphones and tablets comfortably and for a number of different purchases, they were not enchanted with shopping directly through their devices. This was unexpected, as it had been anticipated that those who use the devices most would be those most likely to shop with them.

Burberry begins pushing into the digital space

Burberry mobile commerceBurberry begins evolving to appeal to mobile consumers

Famed British fashion house Burberry is currently undergoing a mobile makeover. The 150-year old company has survived significant challenges and paradigm shifts in its long history and is now feeling the pressure to become more mobile-friendly. More consumers around the world are making use of mobile devices in shopping and other aspects of their daily lives. As such, Burberry and other companies are feeling the need to take steps to continue engaging these consumers.

CEO looks to modernize tradition

Burberry has long clung to tradition, with the company making only modest changes to its approach to an evolving consumer base and its visual appeal over the years. CEO Angela Ahrendts and chief creative officer Christopher Bailey have been working to push the company to new heights in the digital space, with a keen focus on the mobile sector. The need to focus on mobile consumers is clear. According to Ahrendts, more people visit the Burberry website than those walking into the company’s various physical stores all over the world combined.

Burberry embraces mobile commerce

One of the ways Ahrendts is working to modernize Burberry is making updates to the company’s website. The website will receive monthly updates and will offer consumers and expanded array of products. Mobile commerce will be supported through the website, allowing customers to purchase any product they are interested in through the use of their mobile device. The mobile commerce element may eventually find its way into physical Burberry stores in the future in an attempt to make these stores more appealing to tech-savvy consumers.

Mobile commerce becoming the key to engage new generation of consumers

Burberry is not the only company that has been working to stay relevant to a new generation of consumers. This is a trend that is being seen throughout the retail industry. Several companies are turning to mobile commerce as the ideal way to provide consumers with the services they crave. Burberry has targeted mobile commerce as well, but Ahrendts is keen to push the boundaries of the company in order to break into new territory and give consumers more than one reason to continue supporting the company.