Tag: mobile commerce adoption

Mobile commerce preferred by over half of Chinese consumers

Brands are being advised to look to this channel in order to help to considerably increase their sales in that country.

According to a Draftfcb China global study, the adoption of mobile commerce by brands and companies could help them to double or even triple the sales that they are experiencing over the short and medium term future.

The research looked into the data collected by a study in which there were participants from 8 regions.

Participants in the survey lived within one of eight major global economies and were aged from 18 to 64 years old. It was conducted in the second half of 2012 and there were 8,000 respondents to the mobile commerce survey. The countries included the United States, the United Kingdom, India, South Africa, Brazil, Germany, China, and the Middle East.

The results indicated that China was an extremely important player in the mobile commerce ecosystem.

Mobile commerce preferred by Chinese consumersThe survey indicated that among the respondents from China 57 percent of smartphone owners would purchase any type of product using their devices. This was considerably higher than the global average, which was 49 percent. Chinese consumers have become a very important part of smartphone retail shopping, as they live in one of the economies in which the penetration of these devices is the greatest.

The study showed that China possesses the most active mobile commerce market. In fact, people in that country use their smartphones for more functions overall than in any other country or region represented in the survey. Overall, smartphone users from China were conducting 4.9 different types of activities on their devices every day. Comparatively, the United States was in second place at 4.7 percent, and India conducted 4.4 activities per day.

The research indicated that mobile commerce provides brands with access to most cities in China, even when their stores or products don’t actually have a physical location within them. It also stated that this helps to explain why some of the most common smartphone shoppers are individuals residing in the smaller cities and people in Generation Y, the most digital of all of the adult demographics.

Mobile commerce turns a smartphone into a personal shopping assistant

Mobile Commerce Personal Shopping AssistantFor many owners of these and tablet devices, use is now a vital part of the buying experience.

The results of a new survey from Perception Research Services International has shown that 76 percent of smartphone owners will use mobile commerce in some way through a smartphone or tablet before they make a purchase of electrics, apparel, and grocery products.

The survey also discovered the specific reasons that these devices are used while shopping.

Smartphone and tablet owners use mobile commerce in a number of different ways as they debate buying various products. In fact, much of the influence from the devices is not for a direct purchase that is actually made online over the device. Instead, it is a part of the overall process from the point that the product is identified and onward.

Mobile commerce, therefore, plays a multichannel role in the road to buying one or several items.

Among the other mobile commerce discoveries that were made by the researchers include the following:

• 53 percent of smartphone owners compare prices through the use of the device.
• 49 percent of the survey’s respondents said that they use their devices to read customer reviews.
• 48 percent of these tablet and smartphone owners use the device to find coupons, sales, and other discount opportunities.
• 48 percent use the devices to seek out additional information about products.
• 37 percent head to a manufacturer’s site in order to obtain more product information.
• 34 percent use the device to seek out the opinion of a friend or family member.
• 31 percent actually make the product or service purchase through a mobile commerce site or app.
• 31 percent take part in a contest.
• 17 percent use the device to view a product demonstration.

The shopper research company, Perception Research Services International, looked into mobile commerce in order to help with merchandizing and packaging systems improvements. The survey involved the participation of 1,450 adults in the United States who were responsible for a minimum of half of the grocery shopping in their household. Among them, just over half (54 percent) owned a smartphone.