hudson’s bay Archive

Mobile marketing real time pilot launched by Hudson’s Bay

The iconic Canadian department store retailer is testing out a new way to reach its customers via smartphone.

Hudson’s Bay Company is now testing out a new mobile marketing program that is designed to give shoppers who are in the retail store locations to be able to receive messages in real time in order to enhance their overall shopping experience.

The retailer has announced that it is working with Swirl in implementing the technology for this program.

The company will be using geolocation technology at its five largest By and Lord & Taylor store locations in the United States and Canada in order to use this new mobile marketing program. This location based advertising technique will send consumers smartphone alerts when they walk into the participating stores. The use of this tech is a tremendous leap forward for Hudson’s Bay, which has had a noticeably lacking strategy in terms of general e-commerce.

Swirl uses beacons for its mobile marketing technology, to transmit popup messages via smartphones.

The beacons communicate with the smartphones by way of Bluetooth, detecting that the phone has entered into a certain location and then sending out the appropriate location based marketing message or alert.Mobile Marketing - The Bay retail store

For instance, a customer in the store who was close to the display for purses may receive a message to inform them about the Michael Kors products that have just been added to the shelves. At the brand’s flagship store in Toronto, Canada, the entire home wares floor has been completely remodeled and shoppers entering the building are encouraged to check it out.

Beacons may also be able to identify people who have never entered the store, offering them a complementary cup of coffee to enhance their overall experience and encourage them to return for another visit.

According to the executive vice president and chief marketing officer for Hudson’s Bay Company, who spoke about this geolocation technology based mobile marketing pilot, “The amount of mobile usage that our customers are engaging in has grown dramatically.” He also added that “As a retailer, if you’re not thinking about the impacts of mobile on your retail marketing, you’re really missing the boat. We saw this trend, we’ve watched the data, and we’ve been looking for ways that we can enhance the store experience through mobile.”

Mobile commerce app from Hudson’s Bay bridges print and digital gap

The HBC Department Store Group has launched new stronger shopping apps for its brands.

Among the latest announcements from the HBC Department Store Group is that it has now launched a new iOS mobile commerce app for both its Lord & Taylor and Hudson’s Bay retail stores.Mobile Shopping - Mobile Commerce App

The application has been designed to span the gap between traditional media and online shopping.

To achieve the mobile app development, HBC has been working with Pounce, a consumer facing mobile commerce application that brings together traditional media with the smartphone and tablet channel. This gives customers the ability to use their mobile devices to purchase merchandise that they have seen in print media such as flyers or catalogs. Pounce remains the only app with approval from Hudson’s Bay and Lord & Taylor which gives customers the ability to shop directly from what they are seeing in print.

This mobile commerce app gives consumers the chance to use their devices to scan images in print media.

The m-shopping app was launched in Canada immediately ahead of the start of the Winter Olympic Games, this year. The timing was deliberate as the Hudson’s Bay is the official apparel sponsor of the Paralympic and Olympic teams that Canada is sending to compete in the Sochi 2014 games. The print ads that the retailer issues just ahead of – and during – the games will be the first that will display the Pounce shopping opportunity for consumers.

Outside of Canada, the smartphone shopping app will also be launched in the United States for Lord & Taylor.

According to Michael Crotty, the HBC chief marketing officer, the purpose of this new effort is to be able to embrace the latest popular technology and combine it with traditional media. He explained that “Pounce creates the opportunity to combine offline and online channels in a seamless way. He also pointed out that the unique capability of the app provides a natural fit with the brand as they expand their omni-channel strategy. It provides not only the opportunity to continue with traditional marketing and to appeal to users of mobile devices, but also the chance to bring them together.