Tag: econsultancy

Consumers are opting for a cross channel experience more than ever before while shopping in an average day.

Despite many different mobile marketing strategies and attempts at campaigns that will provide consumers with the ideal cross channel experience that will be able to reach them in a meaningful way that will encourage them to act on what they have seen.

The average consumer will easily hop from laptop to smartphone or tablet to a brick and mortar store for one purchase.

While mobile marketing companies know that this is the case, actually figuring out how to track any given consumer from one platform to the next has provided them with a highly challenging experience. This is among the reasons that many client side marketers have revealed that advertising and promoting over a string of different channels is among their lead priorities as of May 2014, when a study was conducted by Econsultancy in association with Oracle Marketing Cloud.

Over two thirds of the respondents said that cross channel and mobile marketing are a primary goal.

However, just because they have been taking aim at more than one platform, it doesn’t mean that they are necessarily seeing the results of their efforts. For instance, eMarketer recently stated in a report about the study that “43 percent said that they could understand their consumers’ journeys and change their marketing mix as a result, while 30 percent had implemented teams to work on integrated marketing.”

Moreover, that firm also explained that under twenty percent of the participants in the study were capable of actually measuring the financial results of having made cross channel efforts. This is problematic when taking into consideration the importance of the outcomes of online and mobile marketing, among other efforts. Moreover, these same respondents also said that they were even less able to be able to measure their customer retention rate as a result of advertising over a range of different channels.

Possibly more striking was that a mere 7 percent of the participants felt that their companies were actually ready to successfully take part in cross-channel advertising. On the whole, 62 percent of the respondents felt that their efforts were not aligned across each channel. Only 10 percent felt that their strategies that included several channels – such as radio, television, print, online, and mobile marketing – aligned from one touchpoint to the next.

Though more consumers are using smartphones than ever before, advertisers aren’t allocating much money to reach them.

SEMPO and Econsultancy have now released the results of a study that they have conducted to better understand mobile marketing from the perspective of companies when compared to the increased use of smartphones and tablets by consumers.

The research was able to come up with a considerable amount of insight regarding digital ads and promotions.

When it came to the impact of the various trends and technologies it was the use of smartphones and tablets that took the cake in terms of affecting SEO, paid search, display advertising, email marketing, and social media marketing. Mobile marketing clearly has a very important role to play according to the opinions of the company respondents to this survey. They stated that they feel that the increased use of these devices by consumers is significant or highly significant in the context of the marketing and advertising efforts that those businesses were making.

This insight could be defining when it comes to the development of future online and mobile marketing campaigns.

In fact, the companies put the use of smartphones and tablets ahead of the Enhanced Campaigns from Google and the changes that were made to AdWords as well the integration with social media when it came to the impact that was made to the overall marketing efforts. Among the respondents, 49 percent said that the use of the devices by consumers was highly significant. Comparatively, the changes made by Google were deemed highly significant by 33 percent.

When it came to the impact of the use of mobile devices by consumers on paid search efforts, 55 percent of the respondents said that it was highly significant, while 38 percent said that it was significant.

The only area in which the ownership of smartphones and tablets by consumers was not seen as having a considerable impact was in the area of search engine optimization (SEO). Although the “not provided” keyword data was considered to be highly significant by over half (52 percent) of the survey respondents.

Clearly, the use of these devices will have companies looking into mobile marketing trends and techniques in order to be able to keep up with the impact that the gadgets are having on current campaigns and efforts.