New York, NY, January 31, 2018 –(PR.com)– Never answer an incoming call on the first ring or wait longer than the fourth to pick up. Always put the caller on hold rather than promise a call-back in the event a side-activity takes your focus off the conversation. These are just a few of the rules of telephone etiquette discussed in a two-part blog series by SendMyCall.com for businesses utilizing one or more virtual toll-free numbers.
The blog articles are intended to help those who field incoming calls over a virtual toll-free number become more effective in their encounters with prospective and existing customers. SendMyCall asserts that proper phone etiquette is essential to building good relationships with callers who show interest in purchasing a company’s products or services.
The first of the two articles was published Jan. 22 and is available here. The second part will be posted on Feb. 7 and can be read at
“Our series about business phone etiquette is a must-read for everyone who transacts business over the phone – especially if calls are coming in over a virtual toll-free phone number,” said SendMyCall spokesman Alexander Rozenman.
“The reason phone etiquette should matter to companies that have virtual toll-free numbers is that this particular type of line typically sees much higher traffic compared to standard phone numbers,” Rozenman continued. “Higher traffic is the result of callers knowing that they won’t be made to pay for dialing the company. They can phone in from anywhere in the world, and the call will be free to them.”
Rozenman went on to explain that higher traffic translates into more opportunities to make sales, and that proper phone etiquette tends to increase the possibility that each of those calls will end in either a tentative or actual purchase.
“Using proper phone etiquette during a call where you’re trying to convince someone to buy what you’re selling makes it a lot more likely that you’ll close the deal,” he said. “Lack of proper phone etiquette makes it less likely you’ll come away with a sale.”
Callers respond favorably when treated respectfully – and proper business phone etiquette helps companies convey respect, Rozenman noted.
A virtual number is a telephone number without a directly-associated phone line, according the Rozenman.
“Virtual numbers, which are sometimes referred to as Direct Inward Dialing numbers, or DID numbers, can be forwarded to client-selected pre-set destinations anywhere worldwide, be they landlines, cell phones or VOIP devices,” he elaborated. “As far as callers are concerned, a virtual number is indistinguishable from a standard phone number.”
Rozenman noted that a virtual toll-free number paired with the virtual PBX business phone system offered at no cost to purchasers of one or more such numbers from SendMyCall puts a tremendous amount of telecommunications power into the hands of a company and its sales force.
“We produced our blog series in the hope of awakening businesses to the immense value of using this telecommunications power wisely,” he offered. “Adhering to the rules of business telephone etiquette is an excellent way to ensure wise use.”
SendMyCall.com is a New York-based provider of internet business phone systems, virtual PBX (also known as hosted PBX or cloud PBX), virtual phone numbers, and toll-free numbers worldwide for small businesses. Founded in 2007 (and currently celebrating its 10th anniversary), SendMyCall began as a basic call-forwarding service. Today, the company’s greatly expanded services allow clients – especially home-based businesses just getting started – to present themselves as sophisticated enterprises with global reach. SendMyCall describes its mission as seeking to help clients improve the quality of their customer service, increase sales, and never again miss a phone call. SendMyCall strives to fulfill this mission by constantly adding features to its products, offering more virtual numbers and toll-free numbers in an ever-lengthening list of cities and countries, and undergoing a customer-driven process of continual quality improvement. To date, SendMyCall has helped spur the growth of hundreds of small businesses. For more information about SendMyCall, please contact the company at: [email protected]
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