Social media marketing offers many new opportunities for businesses
Social media plays an important role in the lives of millions of people around the world. Platforms like Facebook and Twitter have shown that consumers are very interested in keeping in touch with their friends and family online, while also sharing their interests with others and promoting companies they like. Social media offers many opportunities to the marketing sector, especially in terms of mobile marketing. A new report from NM Incite, a social media and market research firm, highlights the opportunities that social media marketing represents.
Report highlights the growth of social media platforms
Consumers showing more interest in mobile devices than in PCs
According to the report, more consumers are making use of their mobile devices to stay connected to social media platforms. The report shows that the amount of time consumers spend on these sites with their mobile device has gone up 21% this year. More consumers are showing favor for their smart phones and tablets than they are for their PCs, presenting an opportunity for advertisers to establish a constant connection with people no matter where they go. Businesses are also responding to this by making themselves more available to social media sites, encouraging consumers to share these sites to their friends and families.
Social media marketing presents its own challenges
The report notes that social media marketing presents several challenges, despite its beneficial prospects. Mobile consumers have shown that they are interested in visits that are marketed to them, but only 14% of these people actually purchased products that they looked up through social media marketing campaigns. Moreover, constant connection with consumers opens businesses up to more scrutiny, increasing the need for comprehensive customer service on a 24-hour cycle.