Monterey, CA, December 14, 2018 –(PR.com)– Network Intelligence (NI) announces the addition of Voice Activated Texting to Sentient Cloud Services. Inbound callers to a voice only Contact Center may now select to smoothly transition from a voice conversation to interactive SMS messaging. The network initiates a text message to the caller and transfers the call, allowing the caller to interact directly with the contact center. The system also determines if the caller is originating from a landline, identifies it and offers to message with the caller’s mobile device. The call transition is effortless and can easily be added to new or legacy voice applications, call centers and automated attendants.
“The true test of technology is in the ease of use. Voice Activated Texting simplifies the migration from a voice call to Texting and creates a seamless transition from one call type to another,” said Jamie Hash, COO of Network Intelligence.
About Network Intelligence – Founded in 1985, NI has evolved from a telecommunications consultancy providing clients with information and advice into a Managed Services company providing fully customized and outsourced operating solutions for their telecommunications business models. Network Intelligence delivers programmable network solutions, as managed services, to businesses and service providers.
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