Category: Mobile Payments

Mobile payments trends report shows mainstream adoption is long off

| November 21, 2016

Industry analysts had predicted that Apple would kick smartphone wallets into gear but that might not be it.

When Apple Pay was launched, many analysts believed this would be the start of powerful mobile payments trends. They felt that Apple was the key to the mainstream adoption of mobile wallets. That said, that wallet app has now been available for about two years and adoption has been slower than anticipated.

Some analysts are now saying that the start of the widespread use of mobile payments won’t happen for some time.

A couple of years ago, mobile payments trends were expected to become the next big thing. By now, it would be commonplace to see shoppers using their smartphones in-store to pay for groceries, clothing and other purchases. It would be routine to use a mobile device instead of a credit card or debit card at a checkout counter.

Mobile Payments Trends ReportHowever, mobile wallets have not taken off as expected. This has been the case both among mobile device users and among retailers. Now Fitch Ratings financial industry group director Michael Taino is predicting that the rate of adoption for mobile payments won’t just be slightly slower than expected. It will be much slower.

Taiano predicts that mobile payments trends won’t truly take off for multiple decades.

In an interview with Fortune magazine, Taiano was quoted as saying that “This could be a multi-decade change that occurs.” He said that the adoption by consumers and retailers may be similar to the experience seen in the growth of e-commerce. He pointed out that as large as e-commerce now is and as much as it has grown over 20 years, it still represents only 8 percent of retail spending in the United States.

Taiano recently published a report based on his conclusions and the evidence that has led him to make them. He underscored a number of barriers that have stood in the way of mainstream mobile wallet adoption.

One hurdle in the way of mobile payments trends progress has been the lack of incentive to consumers. Shoppers find credit and debit card use to be simple, familiar and accepted in the majority of places they shop. Therefore, at the moment they don’t have much motivation to change those easy and convenient habits.

Is Apple NFC technology is holding back mobile wallets?

| November 16, 2016

A group of banks in Australia have accused the iPhone maker of delaying the progress of mobile payments.

A number of Australian banks have come together in a claim that Apple NFC technology restrictions are keeping mobile payments from progressing. They feel that mobile wallet services could be advancing faster across multiple platforms, but the iPhone maker’s tech restrictions are proving to be highly problematic.

The banks have said they feel that lifting the NFC restriction considerably change the ecosystem.

The group of Australian banks described the struggle they feel with the Apple NFC technology restriction in a submission to the Australian Competition and Consumer Commission(ACCC). The submission was 27 pages long and described the way the NFC restriction is not only stopping new mobile wallets from being accessible across different platforms, but it is also placing a barrier in the way of progress.

Apple NFC Technology - NFC Mobile DeviceThe four banks insist that the restriction is leading to a fragmented customer experience and that if access is not made available there “simply will not be the same incentives and ability to innovative,” when it comes to progress on iOS based devices or others, for that matter.

The restriction from Apple NFC technology is important in Australia as it represents 40% of smartphones.

In the report from the banks, they pointed out that “approximately 40% of smartphone sales are iPhones,” in the country. That said, they also underscored that “the value and importance of the iPhone customer segment for app uptake, use and expenditure far outweigh this share.”

To illustrate the point, the report said that about 60 percent of mobile banking transactions come from iPhone users. Moreover 70 percent of Australian mobile app revenues come from those same devices. As Apple smartphone users are more likely to use mobile wallets and banking and will more readily embrace newer technologies, these are also the users most likely to push tech innovation, such as with mobile payments.

By restricting the Apple NFC technology, the banks claim that progress in other areas of mobile payments is being hobbled. iPhone users are typically more tech focused, wealthy, engaged by and attached to their devices. By cutting them off from tech other than that produced by the iPhone maker itself, competition and opportunity from elsewhere is stunted, said the report.