Relatively few consumers are using their mobile devices to purchase products online and in physical stores
Mobile payments has become a powerful force in the retail sector, but many consumers remain loyal to conventional forms of commerce. During the holiday season, many retailers saw a significant increase in the number of mobile shoppers they served, but number of mobile consumers was lower than what many companies had been anticipating this year. According to data from Bankrate, only 14% of smartphone owners in the United States actually used their device to make a mobile payment during the Thanksgiving shopping weekend.
28% of smartphone owners made a mobile payment during 2015
Information from the Federal Reserve also highlights the relatively sluggish activity being seen in the mobile payments space this year. According to the agency, only 28% of smartphone users made a mobile payment throughout 2015. Mobile payments were particularly popular among millennials, who have become quite comfortable with mobile technology in general. Older consumers have been slow to embrace mobile payments, largely due to security concerns and basic disinterest.
Security continues to be a major problem for the mobile payments space
Security has been a cause for concern within the mobile payments space for years. Many consumers have expressed worry that their financial information could be at risk if they make a mobile payment. Retailers and companies responsible for mobile payment platforms have been working to ensure consumer information is kept safe, but sophisticated cyber attacks has made this a relatively difficult endeavor to accomplish. In order for mobile payments to thrive, security measures must be improved, ensuring that the financial data of consumers is guarded against exploitation.
More consumers are expected to make a mobile transaction as new services become available
While the mobile payments sector may have seen relatively slow growth during this year’s holiday season, stakeholders in the growing market expect to see more robust growth in 2016. Next year, promising new mobile payments platforms are expected to enter into new markets, where they will find a consumer base that is willing and eager to use their mobile devices to make purchases.