Author: media24

Kipsu Announces Integration with Apple Business Chat Beta

Minneapolis, MN, July 20, 2018 –(PR.com)– Kipsu announces its integration with Apple Business Chat Beta, which is now available in the U.S. on iOS 11.3 and higher. Apple Business Chat connects users directly with businesses through Apple’s Messages app, enabling personal and convenient conversations.

This new integration enables Apple Business Chat to be used by Kipsu’s enterprise customers, such as hotels, retail centers or hospitals, so that service teams operating at the ground level of individual branches or locations can manage guest interactions using exsisting resources rather than dedicated contact centers. By leveraging service staff, Kipsu unlocks the investment made by organizations into their front line teams and brings out local knowledge from the professionals already taking care of their customers and guests. Several top customer partners are expected to adopt the program in the near future.

For over seven years, the Kipsu digital messaging solution has been enabling leading service brands to create personalized experiences through highly customized one-to-one engagements. Kipsu brings together a highly dynamic team-based deployment model spanning mobile and desktop, allowing service teams to quickly respond and allowing brands to standardize the service experience while managing the capability on a global scale.

Apple Business Chat changes the game in digital messaging by making it easier for consumers to discover a business through integration with Apple Maps, Safari and Search. Apple Business Chat also introduces a much richer engagement model, enabling rich app extensions and more dynamic conversations to be experienced through the messaging channel. Kipsu is embracing Apple Business Chat as a rich new medium to further its innovative capabilities for delivering humanized digital engagement.

“As their lives become more and more digital, customers, shoppers, and guests demand to engage with brands through digital messaging,” says Kipsu CEO, Christopher Smith. “Kipsu’s integration with Apple Business Chat opens up an even richer digital channel for service teams to provide high-touch human service via messaging.”

About Kipsu:
Kipsu, the pioneer in the category of Real-Time Engagement, enables service leaders around the globe to connect with consumers and guests in-the-moment through digital messaging channels like SMS texting, in-app solutions, and more. Kipsu has over 50,000 users and has processed nearly 100 million messages. Kipsu currently operates in over 30 countries at more than 1,600 locations in markets such as hospitality, retail, higher education, transit, facilities management, and more.

For more information about Kipsu + Apple Business Chat, visit kipsu.com/apple-business-chat-beta

Contact Information:
Kipsu
Eva Dixon
612-503-4000
Contact via Email
kipsu.com

Read the full story here: https://www.pr.com/press-release/760011

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Source: PR.com

Minerva Launches Turnkey Cloud Video Service for Cable and Telco Operators

San Jose, CA, July 20, 2018 –(PR.com)– Minerva Networks unveiled today, Your TV Now, a cloud video offering for pay TV operators. Built around the Company’s proven Minerva 10 platform, the new service provides cable and telco operators with a turnkey white label hosted and managed solution for the delivery of advanced pay TV services to both set-top boxes and popular streaming media devices. Transport rights and video streaming services, including Catch-up TV, Restart TV, Pause of Live TV and Network DVR are featured in the offering.

“It is technically and financially very challenging for operators to deploy and maintain the infrastructure required to deliver advanced video services that appeal to all segments of their target markets,” says Mauro Bonomi, CEO of Minerva Networks. “Minerva Your TV Now makes it easy for operators to transform their pay TV offerings and deliver compelling new services to their subscribers.”

The new Minerva service enables operators to protect their existing investment by refreshing the user experience on deployed IP and Hybrid STBs and leveraging their multicast and/or QAM headends. Minerva Your TV Now also features an optional full channel lineup of Adaptive Bit Rate (ABR) streams, powered by Com Net Incorporated (CNI), allowing operators to launch new OTT TV services.

“We are pleased to be the video headend provider for Minerva’s Your TV Now service,” said Randy Plaisier, CTO of CNI. “Over the past 15-years, CNI has built a reliable, scalable and cost effective video delivery network. Our services include transport rights for all national channels as well as many local channels for the Midwest and Eastern regions, enabling operators to quickly and cost effectively launch new video services.”

The new Minerva service is available now in North America. Contact [email protected] for more information.

About CNI
CNI is a world-class wholesale provider of operations support solutions to video, Internet and VoIP service providers. For more information, please visit www.cniteam.com.

About Minerva Networks
Minerva is a leading provider of service management solutions for the delivery of advanced pay television services. Over 300 operators worldwide have deployed Minerva’s software platforms to offer next-generation entertainment services to their subscribers. For more information, please visit www.minervanetworks.com

Contact Information:
Minerva Networks
Matt Cuson
(408) 567-9400
Contact via Email
www.minervanetworks.com

Read the full story here: https://www.pr.com/press-release/759941

Press Release Distributed by PR.com


Source: PR.com