Author: media24

MTech Appoints Enterprise Mobility Veteran, Jay Gordon, as Chief Strategy Officer

Palm Beach Gardens, FL, June 20, 2019 –(PR.com)– MTech MDM, LLC, a company dedicated to supporting the mobile technology that businesses rely on every day, announced today that it has appointed former Honeywell executive and veteran mobile industry leader, Jay Gordon, as its Chief Strategy Officer.

In this new role, Gordon will oversee all aspects of corporate strategy, go-to-market, enablement and offer management for the enterprise-focused company and its customers. He brings an extensive background and proven results in enterprise mobility, managed services and mobile technologies including for critical operations and large scale deployments in retail, healthcare, transportation & logistics, field service and other mobility-dependent industries.

“Jay is a tremendous addition to our team and brings deep industry knowledge and client experience in end-to-end mobile device management. But also importantly, he shares MTech’s focus and commitment to anticipating and delivering on what’s coming next in mobility for our customers,” said Tony Fernandez, MTech President and CEO.

Prior to joining MTech, Gordon served in key leadership positions with Honeywell Enterprise Mobile where he led sales, marketing, business development and account management teams worldwide. In these roles, Gordon worked with customers to achieve hundreds of millions in revenue related to the deployment, support and management of millions of mobile devices.

Previously, Gordon served as Vice President of Provider Operations at NaviMedix (now NANTHEALTH), the leading provider of web-based software to streamline interaction across the healthcare industry. In 24 months, his team grew the number of physician customers from 50,000 to more than 300,000 and reduced the company’s product deployment costs by 85%.

“I’m excited to be part of the MTech leadership team because we are at the forefront of what’s next in enterprise mobility,” said Gordon. “Many companies lack the expertise and bandwidth to properly support their mobile workforce, while overspending on mobility and not seeing a return on that investment. MTech knows how to cost effectively keep mobile workers up and running and productive.”

About MTech MDM, LLC

MTech is an enterprise-focused services provider specializing in mobile and IT device repair, logistics, recovery and disposition. MTech is recognized for its quality workmanship and high levels of customer service enabling businesses to manage their mobile services with quality, flexibility and affordability. The company serves the critical mobile management needs of any industry sector including major retailers, hospitality / restaurants, travel / airlines and emergency services / first responders.

MTech MDM operates from its headquarters at 10415 Riverside Drive, Suite 107, Palm Beach Gardens, FL 33410. For more information, please visit http://www.mtechmdm.com or call 1-844 MTECH MDM (683-2463).

Contact Information:
Create. Communicate. Connect. for MTech
Debbie Iannaci
305.301.7057
Contact via Email

Read the full story here: https://www.pr.com/press-release/787866

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Source: PR.com

Hodusoft Added New Features of Video Calls and Chats in Its Omnichannel Contact Center Software

Ahmedabad, India, June 20, 2019 –(PR.com)– Hodusoft, a unit of Ecosmob, global leaders in innovative VoIP technology, announced inclusion of video call, video chat and video conferencing facility in its already feature rich omnichannel contact center software. This comes close on the heels of a previous announcement that added Instagram along with Facebook and Twitter to its CC software.

WebRTC is at the core of video call and chats in the now updated omnichannel contact center software. Explaining this he said that WebRTC is simple enough to integrate but there is much more to it than just APIs. Given the fact that contact centers may receive calls from any part of the world and callers may be using any codec, interfacing and connecting all these for jitter-free video requires technical finesse and this is just what Hodusoft engineers have achieved. Audio clarity is another aspect that has received specific care to ensure there are no lost packets or any other glitches to affect audio call quality. Hondusoft has tested the video and audio quality during implementation to make sure that even in worst case scenarios such as slow internet connection, quality remains unaffected and participants in the call can carry on a chat.

Video and audio chat brings in its wake features such as conferencing and the capability to share documents during the chat as well as make video presentations. Parties in the chat can invite third parties to take part and it becomes a conference call. This, in the contact center context, cuts short interaction time and resolution of issues time besides delivering a superlative experience.

There is more to it than just simply audio-video chat in the omnichannel contact center software. These features mean that one can entirely do away with existing IP phones. Contact centers can free up space and use the freed space to better purpose. This is a side benefit as it is energy saving. Yet another paradigm shift this video chat powered omnichannel contact center software brings is for startups who can simply set up operations using existing desktop computers or mobile systems without any upfront payment.

The main advantage is that omnichannel becomes truly interactive with video chat. Switching between channels is seamless for agents and such agents can start a video chat much to the pleasurable surprise and delight of the customer. Customer retention and loyalty improves. Of course, agents too love video chatting experience. It is so much more interactive and outcomes are positive.

Existing users of Hodusoft omnichannel contact center software can expect to receive updates and new customers will get it as part of the CC software package along with full support for installation, training and maintenance. Hodusoft, he said, is committed to serving contact centers and improving their bottom line.

Interested contact center operators may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638, drop an inquiry through the online form or chat on http://www.hodusoft.com.

Source: https://www.prlog.org/12775255-hodusoft-added-new-features-of-video-calls-and-chats-in-its-omnichannel-contact-center-software.html

Contact Information:
Hodusoft
Sindhav Bhagirath
707-708-4638
Contact via Email
www.hodusoft.com

Read the full story here: https://www.pr.com/press-release/787666

Press Release Distributed by PR.com


Source: PR.com